ek8's Privacy Policy
Your personal information is very important to us. In this policy, we explain in detail how ek8 collects, uses, and protects your information.
Introduction and Scope
ek8 (referred to below as "we", "our", or "ek8") is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users and are always committed to protecting your personal information.
This privacy policy explains what information we collect, how we use it, and how we keep it secure when you visit the ek8 website (ek8.cam), create an account, or use any of our services.
By using our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This policy may change from time to time. We will notify you of any significant changes by email or through the site.
What Information We Collect
ek8 collects various types of information to provide its services. We collect this information either directly from you or automatically.
2.1 Information You Provide Directly
Information you give us yourself when registering an account or using our services:
- Full name and date of birth (for age verification — 21+ required)
- Email address and contact details
- National ID or passport number (for identity verification)
- Payment details — such as bKash, Nagad, or Rocket account numbers
- Address and location information
- Communications with support via live chat or email
2.2 Automatically Collected Information
When you use our site, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Pages visited and session duration
- Referral URL and click patterns
- Information from cookies and similar tracking technologies
- Gaming activity and transaction history
2.3 Information Received from Third Parties
In some cases, we may receive additional information about you through identity verification services or financial security agencies. This information is used solely for legitimate security verification purposes.
Purpose of Using Information
ek8 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily.
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To smoothly manage gaming, betting, and financial transactions.
- Identity Verification: To confirm your age (21+) and verify your identity.
- Financial Transactions: To complete deposit and withdrawal processes.
- Security and Fraud Prevention: To identify suspicious activity and ensure cybersecurity.
- Customer Support: To resolve your complaints and questions, via 24/7 live chat.
- Responsible Gaming: To detect signs of addiction and provide timely support.
- Relevant Notifications: To keep you informed about important updates and service changes.
- Legal Compliance: To comply with applicable laws and regulations.
Information Sharing and Disclosure
ek8 never sells your personal information or provides it to third parties for advertising purposes. However, in certain circumstances we may share your information with the following parties:
4.1 Service Partner Providers
Trusted third parties that assist in operating our services — such as payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology service providers — may receive information for specific purposes only, under contractual protections.
4.2 Legal Obligations
If required by law or by order of a competent authority, we may be required to disclose relevant information to the appropriate authorities.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such situations, we will notify you in advance.
4.4 Sharing with Consent
Outside the cases listed above, we will not share any of your personal information with third parties without your explicit consent.
Cookies and Tracking Technologies
ek8 uses cookies and similar technologies on its website. These help improve your browsing experience and ensure the site functions properly.
5.1 Cookies We Use
- Essential Cookies: Ensure the basic functionality of the site. Without them, the site does not work properly.
- Functionality Cookies: Remember your preferences and settings.
- Analytical Cookies: Monitor site usage and help improve service quality.
- Security Cookies: Detect and prevent fraudulent activity.
5.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Security Measures
ek8 uses industry-standard security technologies and practices to protect your personal information.
- SSL Encryption: All data transfers are secured by SSL technology, so third parties cannot read your information.
- Secure Servers: Your information is stored in a secure and controlled environment.
- Access Controls: Only authorized personnel can access your information, and they are bound by confidentiality agreements.
- Regular Security Audits: Our systems undergo regular security testing.
- Two-Factor Authentication: An additional verification layer is used to access your account.
We always maintain the highest technical standards for data security, but no method on the internet is 100% secure. If you notice any suspicious activity, contact our support team immediately.
Data Retention Period
ek8 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:
- All information is retained while your account is active.
- After an account is closed or deactivated, certain information may be retained for a specified period as required by legal obligations.
- Financial transaction records may be retained for an extended period in accordance with regulatory requirements.
- Once the required period has passed, we delete or anonymize the information using secure methods.
Your Rights
As an ek8 user, you have several important rights over your personal information. We fully respect these rights.
8.1 Right to Access
You can find out what information we hold about you and how it is being used.
8.2 Right to Rectification
If your information is incorrect or incomplete, you can have it corrected. This can be done through your account settings or with the help of the support team.
8.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
8.5 Right to Data Portability
You can request a copy of your information in an easily readable format.
To exercise any of the above rights, contact our support team via 24/7 live chat or at [email protected].
Child and Minor Protection
ek8 strictly provides services to those aged 21 and above. We do not knowingly collect any personal information from minors.
We verify age at the time of account registration. If we are informed or discover that a minor is using our services, we will immediately close their account and delete any collected information.
This platform is for those aged 21 and above only. Gambling can be addictive — please play responsibly.
International Data Transfers
In operating our services, your information may in some cases be stored or processed outside Bangladesh. For such transfers, we ensure your information remains protected in accordance with applicable laws and regulations. Recipient organizations are contractually required to comply with our privacy standards.
Policy Changes and Updates
ek8 may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in different ways:
- For significant changes, a notification will be sent to your registered email address.
- The "Last Updated" date at the top of the policy published on the site will be changed.
- Continued use of the service after changes are made will be considered as your agreement to the new policy.
We recommend that you check this page regularly to stay up to date with the latest privacy policy.
Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, we are always ready to help. Contact us:
- Live Chat: 24 hours a day, 7 days a week, in Bengali
- Email: [email protected]
We aim to process your request as quickly as possible. For important privacy-related complaints, we generally aim to respond within business days.
ek8 shows the highest respect for your privacy and is committed to building a long-term, trusted relationship with you.