ek8 Responsible Gaming — Your safety is our priority
Enjoy your entertainment within limits. ek8 is committed to giving you a safe, well-managed and enjoyable gaming experience.
Why is responsible gaming so important?
At ek8 we believe online gaming is a form of entertainment — not a source of income. We are known to players across Bangladesh as a safe and transparent platform. However, any form of gambling or betting carries a risk of addiction. On this page we will explain how to play responsibly, which tools to use for your protection, and where to find help if you need it.
Remember: Online gaming is for entertainment. Never bet with borrowed money or funds you need for essential expenses. If you lose, avoid chasing those losses by placing even larger bets.
21+ age requirement: ek8 is only for people aged 21 and above. It is strictly prohibited for minors to create an account or play any games. If you know a minor is using ek8, please inform our support team.
Our responsible gaming tools
ek8 gives you the ability to manage your own gaming habits. Each tool below is available at any time from your Account Settings or can be activated through support.
Deposit limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour waiting period, but decreasing it takes effect instantly.
Time-out break
If you are feeling tired or stressed, take a short-term time-out — from 24 hours up to 30 days. During this period you will not be able to log in or place bets. Your account reactivates automatically once the break ends.
Self-exclusion
If you need a long-term break, choose self-exclusion. You can deactivate your account for 6 months, 1 year or permanently. If you try to open a new account while self-excluded, we will close it.
Loss limit
Decide in advance the maximum amount you are willing to lose within a given period. Once you reach that limit, no further bets can be placed in that session. This is a simple way to protect your money from uncontrolled losses.
Reality check
If you have been playing for a long time, ek8 will remind you via a pop-up notification. The session summary lets you see your total playing time and a record of your wins and losses.
24/7 Support
Whenever you need help, our live chat support team is ready to assist you in Bengali. Everything from deposit limits to self-exclusion can also be handled through support.
Recognise the warning signs
The first step in responsible gaming is being aware of your own situation. If you notice one or more of the signs below in yourself, it may be time to reconsider your gaming habits.
ek8 is only for people aged 21 and above. Accounts are not activated until age has been verified.
- You are spending more than your budget and placing bigger bets to try to win back what you have lost.
- You find it hard to stop or cut back on gaming, even when you try.
- You are hiding your gaming from family, friends or your workplace.
- When you cannot play you feel anxious, restless or irritable.
- You are betting with borrowed money or funds set aside for bills.
- You are spending more time gaming by cutting into time for work, study or family.
- Even after a big loss you cannot stop and keep placing one bet after another.
How to activate the protection tools
After logging in to ek8, you can activate any protection tool directly from Account Settings. Or you can change any setting within minutes with the help of our 24/7 live chat support.
Log in to your ek8 account
Enter your username and password to access ek8 from the login page.
Open Account Settings
Click the profile icon in the top right corner and go to the "Responsible Gaming" option.
Choose the tool you need
Select whichever option you need — deposit limit, time-out, loss limit or self-exclusion.
Confirm
Once you confirm the setting it takes effect immediately. You will be notified by confirmation email.
Contact support if you have trouble
If you are unable to change the setting yourself, contact live chat — the support team will help you instantly.
The golden rules of responsible gaming
Set your budget in advance — only play with an amount you can afford to lose without harming your finances.
Set a time limit — decide in advance how long you will play in one session and stop when the time is up.
See it as entertainment — do not think of gaming as a way to earn money. It is for enjoyment.
Do not play when you are in a negative mood — avoid gaming when you are angry, sad or stressed.
Do not play under the influence of alcohol — impaired judgment increases the risk of uncontrolled betting.
Talk openly with people close to you — let your family know about your gaming habits rather than hiding them.
We are always here to help
Get direct support
If you feel gaming is having a negative impact on your life, do not wait — contact us today. The ek8 Bengali-language 24/7 live chat support team will listen to your concerns and provide the right assistance.
We are able to apply a deposit limit, time-out or self-exclusion to your account at any time. You just need to ask.
Responsible Gaming FAQ
Enjoy responsibly
Play within your limits, have fun, and let us know if you need help. ek8 is always by your side.